This Privacy Policy describes how Virova Ventures and its affiliates (collectively “Virova Ventures,” “we,” “our,” or “us”) collect, use, share, protect, and process your personal data through our website https://virovaventures.me (hereinafter referred to as the “Platform”). Please note that you may browse certain sections of the Platform without registering with us. However, by visiting this Platform, providing your information, or availing any product/service offered, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. Your data will primarily be stored and processed in India.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

1. Collection of Personal Data
We collect personal data when you use our Platform, services, or interact with us during the course of our relationship. This data includes, but is not limited to, the following:

  • Registration Information: Name, date of birth, address, telephone/mobile number, email ID, and other details provided for identity or address verification.
  • Sensitive Personal Data: Bank account or payment instrument information, biometric data (e.g., facial features or physiological information) when using certain features on the Platform.
  • Behavioral Data: Information on your usage preferences, transactions, and interactions with the Platform.
  • Third-Party Information: Personal data shared by third-party business partners with your consent. If you engage with third-party services, please review their privacy policies, as they may differ from ours.

You may choose not to provide certain information by opting not to use specific services or features on the Platform.

2. Usage of Personal Data
We use your personal data for the following purposes:

  • To provide the services you request and assist business partners in handling orders.
  • To enhance your customer experience, resolve disputes, and troubleshoot problems.
  • To inform you about online and offline offers, products, services, and updates.
  • To customize your experience, detect and protect us against fraud, error, and criminal activity.
  • To conduct marketing research, analysis, and surveys, and enforce our terms and conditions.
  • To improve and secure the Platform and services.

If we use your personal data for marketing purposes, you will have the ability to opt-out.

3. Sharing of Personal Data
We may share your personal data internally within our group entities and affiliates for providing access to products/services. These entities may market to you unless you explicitly opt-out.

We may also disclose personal data to:

  • Third Parties: Sellers, business partners, service providers (including logistics partners and payment processors) to facilitate our services.
  • Legal Compliance: Government agencies or law enforcement if required by law or legal processes (subpoenas, court orders).
  • Other Disclosures: Law enforcement or third parties in case of enforcement of terms, protection of rights, or safety of users.

4. Security Precautions
We adopt reasonable security practices to protect your personal data from unauthorized access, loss, or misuse. This includes using secure servers and encryption where appropriate. However, please note that data transmission over the internet cannot be fully guaranteed as secure.

By using the Platform, you accept the inherent security risks of transmitting data over the internet. It is also your responsibility to protect your login and password records.

5. Data Deletion and Retention
You have the option to delete your account by visiting your profile settings on the Platform. Please note that this action will result in the loss of all information related to your account.

We may refuse or delay account deletion in case of pending grievances, claims, or services. We will retain your personal data only for as long as necessary for the purpose for which it was collected or as required by law. We may retain data in anonymized form for analytical purposes.

6. Your Rights
You have the right to access, rectify, and update your personal data through the Platform’s functionalities. If you need further assistance, you may contact us.

7. Consent
By visiting our Platform or providing your personal information, you consent to the collection, use, storage, and processing of your data in accordance with this Privacy Policy. If you disclose personal data about others, you represent that you have authority to do so.

You may also withdraw your consent by contacting the Grievance Officer using the contact details below. Please note that withdrawing consent will not affect the data processing conducted before the withdrawal and may limit access to certain services.

8. Changes to the Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our information practices. We will notify you of significant changes in the manner required by applicable laws.

9. Contact Us

For privacy concerns, contact us at business@virovaventures.me.