This Refund and Cancellation Policy outlines the terms for canceling an order or requesting a refund for digital products or services purchased through the Virova Ventures Platform. By purchasing from our platform, you agree to the terms below.
1. Order Cancellations
- Cancellations are allowed only if the service has not been initiated.
- Once a digital product has been delivered or a service has begun, cancellations will not be accepted.
2. Refund Eligibility
Refunds will be considered in the following cases:
- If you have been charged incorrectly due to a billing error.
- If the purchased digital product is inaccessible or defective, and our support team is unable to resolve the issue.
- If the service fails to meet the agreed-upon specifications, as determined by our internal review.
Refunds will not be provided in cases where:
- You change your mind after the purchase.
- You fail to use the service within the given timeframe.
- The service is delayed due to missing or incorrect information from the customer.
3. Refund Processing
- Approved refunds will be processed and credited within 7 business days to the original payment method.
- Any disputes must be raised within 48 hours of purchase.
This policy ensures transparency and a smooth experience for all digital service transactions. For any concerns, please contact our customer support team.